Partnerd Hire Terms of Use

Version 1.0 · in force from the date of publication

These terms are a contract between PARTNERD RECRUITMENT SERVICES S.R.L., with its registered office at Str. Hatman Luca Arbore nr. 34A, Constanța, Romania, registered with the Trade Register under no. J2020003067138, VAT no. RO 43349846 ("Partnerd", "we") and the organisation on whose behalf you create the account ("the Client", "you").

By accepting these terms when creating the account, or by using the platform, you confirm that you have read them, that you accept them and that you have the authority to bind the organisation you represent. If you do not agree, do not create the account and do not use the platform.

The platform is intended exclusively for professionals (companies, recruitment agencies, other organisations that recruit). It is not intended for consumers, and consumer protection rules do not apply to this contract.

---

1. What Partnerd Hire is

Partnerd Hire is an online recruitment platform (applicant tracking system) available at ats.partnerd.ro which, depending on your plan, lets you:

• publish job postings and receive applications through a careers page and application forms;
• import applicants from job boards connected on your own accounts (for example eJobs, BestJobs, OLX);
• organise candidates and applications by stage, with history, notes, candidate archives (talent pools) and role-based access for your team, for hiring managers and for the agencies you work with;
• communicate with candidates by email and, if you enable the module, via WhatsApp;
• schedule interviews, including via Zoom or Microsoft Teams connected on the interviewer's account, and use asynchronous video interviews through the Introvid module (introvid.ro), operated by the same company;
• use features assisted by artificial intelligence: CV structuring, an indicative match score, drafting of postings and messages, search across your candidate base and the Nerdy assistant;
• answer candidates' requests about their data (GDPR rights) from one place.

The features available, the limits of each plan and the prices are those shown at partnerd.ro/pret on the date of the order or renewal.

2. The account and its users

2.1 Creating the account. The account is created with a name, a professional email address and a password. The person who creates the account becomes the administrator of the Client's workspace and declares that they have the authority to represent the Client.

2.2 Invited users. The administrator may invite colleagues, hiring managers and partner agencies, with different roles and rights. Each invited user accepts these terms at their first sign-in. The Client is responsible for every action performed from its users' accounts.

2.3 Account security. You are responsible for keeping your sign-in details confidential. Accounts are personal and are not shared. You notify us immediately at hello@partnerd.ro if you suspect unauthorised access.

2.4 Accurate information. You undertake to provide accurate and up-to-date information about your organisation, including billing details.

3. The trial period

3.1 What you get. Every new account starts with a free trial of 14 days and 1,000 credits for the artificial intelligence features, with no bank card. During the trial you have access to the platform's features within the limits shown in the account.

3.2 What happens at the end. When the trial expires, if you have not chosen a paid plan, the workspace switches to "read-only" mode: you can view and export the data, but you can no longer perform actions and you no longer have access to the artificial intelligence features. The data is kept for a further 30 days from expiry, during which you can activate a plan and continue where you left off. After that period the workspace and all data in it are permanently deleted, with a warning email sent at least 7 days before.

3.3 One trial only. An organisation is entitled to a single trial period. We may refuse or close trial accounts created to circumvent this rule.

3.4 No warranties during the trial. The trial is provided "as is", with no availability commitments. We may change or discontinue the trial offer for future accounts without affecting trials already under way.

3.5 Candidate data during the trial. During the trial too, the candidate data you enter into the platform is processed on your behalf under the Data Processing Agreement, which you accept when creating the workspace. You are responsible for having a legal basis and for informing candidates, as with any use of the platform.

4. Plans, prices and payment

4.1 The plans. The paid plans, the monthly and yearly prices, the monthly credit allowance, the included WhatsApp message quota and the other limits are published at partnerd.ro/pret. Prices are in euro, excluding VAT. VAT is added as required by law.

4.2 No minimum term. The monthly subscription has no minimum term and renews automatically every month until you cancel it. The yearly subscription is paid in advance for 12 months and renews automatically every 12 months until you cancel it.

4.3 Payment. Payment is made by card, through our payment processor (Stripe), in advance for each period. Invoices are issued automatically using the billing details in the account and sent by email. Clients with a separately negotiated contract pay under that contract.

4.4 Failed payment. If a renewal payment fails, we retry the charge and notify you by email. After 7 days without payment, the workspace switches to "read-only" mode (see 3.2) until payment is made. If payment is not made within 30 days, the subscription is deemed terminated and the data follows the rule in article 10.

4.5 Changing plans. You can move to a higher plan at any time; the difference is billed pro rata for the rest of the period. A move to a lower plan applies from the next renewal. You are not required to move to a higher plan to buy extra credits or messages.

4.6 Price changes. We may change prices with at least 30 days' notice by email. The new price applies from the first renewal after the notice period ends. If you do not agree, you may cancel the subscription before the renewal.

4.7 No refunds. Periods already invoiced are not refunded, in whole or in part, except where the law requires it or where we terminate the contract without a breach on your side.

5. Credits for artificial intelligence

5.1 What credits are. The artificial intelligence features consume credits. The current grid is: reading and structuring a CV — 3 credits; calculating a match score — 5 credits; any other action (a question to the Nerdy assistant, drafting a text, a search across the candidate base) — 20 credits. The grid may be updated with 30 days' notice; the current consumption is shown in the account, at each action.

5.2 Monthly allowance. Each plan includes a monthly credit allowance, renewed at the start of each billing period. Unused credits roll over up to the limit shown for your plan; anything above the limit is lost.

5.3 Extra credits. You can buy extra credits from the account at any time, at the price shown. Extra credits do not expire while the subscription is active and are consumed after the monthly allowance.

5.4 Out of credits. When credits run out, the artificial intelligence features stop until the next allowance or until you buy extra credits. The rest of the platform works normally.

6. WhatsApp messages

6.1 How it works. The WhatsApp module uses WhatsApp Business Platform, a Meta service. You connect your organisation's phone number; we manage it technically on our provider account. Messages you initiate use templates approved by WhatsApp.

6.2 Quota and cost. Each plan includes a monthly quota of sent messages. Above the quota, messages are bought from the account at the price shown (currently €0.10 per sent message). Replies received from candidates are not charged. The unused monthly quota does not roll over. Clients with a separately negotiated package pay under their contract.

6.3 Your rules. You send messages only to candidates who have agreed to be contacted and you follow the WhatsApp Business rules (whatsapp.com/legal). A candidate who replies "STOP" receives no further messages. You are responsible for the content of the messages. We may suspend the module if Meta reports abuse on your number.

7. The artificial intelligence features

The artificial intelligence features are support tools for recruiters. They do not make decisions about candidates: no application is rejected, advanced or ranked automatically. The full conditions for using these features, including your obligations as an organisation that uses them in hiring decisions, are in the Conditions for the artificial intelligence features, which form part of this contract.

8. The Client's obligations

8.1 Lawfulness of the data. You are the controller of your candidates' data. You must have a legal basis for processing it, inform candidates as the law requires and answer their requests. We provide the tools; the responsibility towards candidates remains yours.

8.2 Permitted use. You use the platform only for your own recruitment or, for agencies, for your clients, and only in accordance with the law. It is not permitted to:

• discriminate against candidates on grounds prohibited by law, or use the platform for that purpose;
• enter data you have no right to process, or data obtained by automated extraction (scraping) from sources that prohibit it;
• send unsolicited bulk messages (spam), by email or WhatsApp;
• resell, rent out or offer the platform to third parties other than through the access roles provided;
• attempt to access other clients' data, test the platform's security without our written consent, or deliberately overload it;
• copy, modify or reverse-engineer the platform or its components.

8.3 Third-party integrations. Job boards (eJobs, BestJobs, OLX), Zoom, Microsoft Teams and other services you connect run on your accounts and under their terms. We are not responsible for the availability of, or changes to, those services.

8.4 Your content. You are responsible for the postings, messages and other content you publish or send through the platform.

9. Your data and intellectual property

9.1 Your data stays yours. The data you enter (candidates, jobs, messages, documents) is yours. You grant us the right to process it strictly to provide the service to you, under the Data Processing Agreement.

9.2 No model training. We do not use your data or your candidates' data to train artificial intelligence models, and neither do our model providers.

9.3 Anonymous statistics. We may use aggregated and anonymised data (for example the average number of applications per job) to improve the product and for statistics. This data does not identify any person or organisation.

9.4 The platform is ours. Partnerd Hire, Introvid, the Nerdy assistant, the code, the design, the trademarks and the documentation are the property of Partnerd. You receive a limited, non-exclusive, non-transferable right to use the platform for the term of the contract. Suggestions you give us may be used freely, with no obligation towards you.

9.5 Export. You can export your data from the platform at any time, in common formats (for example CSV, PDF for CVs).

10. Term, cancellation and deletion of data

10.1 Cancellation by you. You can cancel the subscription at any time from the account. Cancellation takes effect at the end of the period already paid; until then you have full access.

10.2 Termination by us. We may suspend or close the account, with notice by email, if you breach these terms, if you do not pay, if you use the platform in a way that endangers security, other clients or candidates, or if the law requires us to. In serious cases (fraud, attack, risk to data) suspension may be immediate, with notice afterwards.

10.3 What happens to the data. After the contract ends, for whatever reason, the workspace switches to "read-only" mode for 30 days, during which you can export the data. After that period we permanently delete all data in the workspace, except what the law requires us to keep (for example invoices) and backups, which are deleted according to their cycle, within a further 30 days at most.

10.4 Discontinuation of the service. If we decide to stop providing the platform, we notify you at least 90 days in advance and refund pro rata any periods paid in advance and not used.

11. Availability, support and changes

11.1 Availability. We make reasonable efforts to keep the platform available at all times, but we do not guarantee any particular availability. Planned maintenance is announced in advance, usually outside working hours. We are not responsible for interruptions caused by third-party providers, internet networks or force majeure.

11.2 Support. We provide support by email at hello@partnerd.ro on working days. Clients with a separately negotiated contract have the support conditions in that contract.

11.3 Changes to the platform. We improve the platform continuously. We may add, change or withdraw features. If we withdraw an essential feature of your plan, we notify you at least 30 days in advance.

11.4 Features in testing. Some features may be marked as being in testing (beta). You use them at your own risk; they may be changed or withdrawn without notice.

12. Confidentiality

Each party keeps confidential the non-public information received from the other party in connection with this contract and uses it only to perform the contract. The obligation does not apply to information that is public, already legitimately known, or that the law requires to be disclosed. The obligation continues for 3 years after the contract ends; personal data is governed by the Data Processing Agreement.

13. Warranties and limitation of liability

13.1 What we warrant. We warrant that the platform works substantially as publicly described and that we provide it with professional care. We do not warrant that it is error-free or that it fits any particular purpose of yours.

13.2 Recruitment outcomes. We do not guarantee recruitment outcomes: the number or quality of candidates, hires, or the suitability of a candidate. Scores and suggestions generated by artificial intelligence are indicative; the decisions are yours.

13.3 Limitation of liability. To the extent permitted by law, Partnerd's total liability towards you, for all claims arising from or in connection with this contract in any 12-month period, does not exceed the amounts you paid to Partnerd in the 12 months before the event giving rise to the claim. During the trial, our liability is limited to €100.

13.4 Excluded damages. Neither party is liable for indirect damages: loss of profit, revenue, clients, data (other than data lost through a breach of our security obligations) or reputational harm.

13.5 Exceptions. The limitations above do not apply to damage caused intentionally or by gross negligence, to bodily injury, to breaches of confidentiality obligations or to the Client's payment obligations.

13.6 Indemnity. You indemnify us against third-party claims (including from candidates and authorities) caused by your or your users' use of the platform in breach of the law or of these terms.

14. Changes to the terms

We may update these terms. For significant changes we notify you at least 30 days in advance, by email and in the platform, and ask you to accept the new version at the first sign-in after it comes into force. Each version has a number and a date. If you do not accept the new version, you may cancel the subscription before it comes into force; continued use after that date constitutes acceptance.

15. General provisions

15.1 Contract documents. The contract consists of: these terms, the Data Processing Agreement, the Conditions for the artificial intelligence features, the list of sub-processors and the published price grid. In case of conflict, the Data Processing Agreement prevails on matters of personal data, and a separately signed contract prevails over everything.

15.2 Electronic acceptance. Acceptance by ticking the box in the platform has the value of a signature. We keep a record of each acceptance (who, when, which version) and make it available to you in the account.

15.3 Notices. Official communications are made by email: from us to the account administrator's address, from you to hello@partnerd.ro.

15.4 Assignment. You may not transfer the contract without our written consent. We may transfer it to a company in the same group or to a successor, with notice.

15.5 Force majeure. Neither party is liable for failure to perform obligations (other than payment obligations) caused by events beyond its reasonable control.

15.6 Severability. If a clause is held invalid, the rest of the contract remains valid.

15.7 Law and courts. The contract is governed by Romanian law. Disputes are settled amicably and, failing that, by the competent courts in Constanța, Romania.

15.8 Language. The terms are drafted in Romanian. An English translation may be provided for information; in case of discrepancy, the Romanian version prevails.

---

Contact: PARTNERD RECRUITMENT SERVICES S.R.L. · Str. Hatman Luca Arbore nr. 34A, Constanța · hello@partnerd.ro · data protection: privacy@partnerd.ro